For years, Apple has been considered the best customer support in the industry, and there are thousands of reasons why: our customer service consultant. They are curious investigators, technical problem solvers and good listeners. It`s you? Do you like what it`s like to help others? Do you have the discipline to manage yourself? Can you focus on a home environment? Are you a multitasking? Are you our next advisor? What do we do in our department? As an administrative consultant, you work from home in a dynamic and rapidly changing department. As consultants, we are committed to providing support options, assistance in registering and resolving our customers` problems with all the contractual support options that Apple offers. Does this sound like the challenge you`re looking for? Do you think you have the key skills? If so, read more about the role and we`d be happy to hear from you. Imagine what you could do here. Apple`s new ideas have the potential to quickly become innovative products, services and customer experiences. Bring passion and dedication to your work and there is no statement about what you could accomplish. We are looking for a creative media consultant who is joining our Specialized Support Team (SPS) in Cork. This is a full-time tenure that offers the opportunity to work either on site in our Lavitt`s Quay offices in downtown Cork, or as a home-based at-Home Advisor. For the criteria for working from home, see the additional requirements. Comfort, comfort and easy travel are due to reasons people like to work from home. But if it sounds casual, don`t make a mistake — it`s a professional role.
You`ll need a quiet, distraction-free workspace with a door that you can close, an ergonomic chair, an office for the iMac (and the headset) that we make available and your own network connection. Working from home is not everyone`s business, but if you`re confident, disciplined and self-motivated, home can be a place where work and life don`t collide — they work together. Description:- Support your AppleCare colleagues around the world by asking questions about the AppleCare protection plan and other related support agreements – process maintenance requests with different internal tools. Maintenance contracts include updates DOP, Coverage/property transfer, etc.- The field and precipitating written and language requests for agreements and warranty issues to the relevant division. – Work with agents in Apple`s global contact centers to solve complex contract issues by phone and chat.- Document/journal support and problem-solving on a case-by-case basis with different tools.- Contact customers by phone or email and search for carefreeness. to help contracts.- Support Apple contracts, including APP, AC and other agreements.- Work from your home office with end-users and resellers to ensure a complete solution to our customers.- Be responsible for monitoring the daily workload.- Keep to a minimum the team production requirements set by management. – Track and report system problems that could result in customer luck or service production.